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Call Me Today: 01908 990 439 / 07736 539 410 or Book an Appointment

FAQ’s

Is there parking available?

Yes, If parking is unavailable at the front of the property please use the designated bay (No6) at the back of the property.

Do you offer a mobile service?

Yes, however this will be based on a case by case basis. An additional fee might be added to the booking?

What are your preferred methods of payment?

We accept cash, cheque, bank transfer, paypal and debit or credit card. However payment by debit or credit card will incur a 3% fee.

I have booked a massage treatment online but I have not received my booking confirmation or registration details via email. Who do I contact to resolve this issue?

If you have not received any emails please first of all check your junk mail. However if you are still unable to find it please use the contact form to tell me about the issue.

I have lost my username and password, how do I reset it?

If you have lost your username or password please use the ‘Lost Password’ link in the sidebar or footer of most of the pages.

How do I cancel a booking 24 hours prior to my treatment?

Please login to your account and press the cancel button on the treatment you would like to cancel.

Is there a charge for cancelations within the 24 hour period?

If you are having difficulties attending your appointment please call me asap. Personal arrangements are normally made prior to your arrival so it is judged on a case by case basis. If you do fail to show up without any form of communication then a 30% of the original treatment cost will be invoiced to you via email due to loss of earnings.

I have made my first booking. Are there any forms I need to fill in prior to my appointment?

If this is your first booking please complete the Body Sense Therapy Consultation Form prior to your appointment.

There is a Medical Contraindications form that you can review prior to your treatment.

Are there any showering, wash or toilet facilities at the salon?

There is a bathroom at the salon, however only toilet and wash facilities are available for use.